Is Your New Employee Onboarding Program Working Properly?

At the heart of every operation is the people. Your operation is truly only as great as the people who embody the mission and values of your company. There is nothing more powerful than a team member’s passion and drive to make customers happy and build long-lasting relationships that will help build your brand.

Having an onboarding program is important because it helps your new team member to learn their role, the company’s mission and values, and what your operation has to offer. It also engages your new team member, creating an employee that is committed to the success of the company and helps them feel like they are valued member of the team.

As leaders, managers, and supervisors, it is up to us to empower our teams to ensure that they start their journey with us on the right foot. That’s why it is imperative to provide a thorough onboarding journey and continuous improvement program to all members of our teams to keep that spark going.

Onboarding is hard work, but it’s a worthy investment.

According to a Gallup poll, only 12% of employees think that organizations excel at onboarding employees. And studies show that it can take up to eight months for a new employee to be a productive member of your team. Take a look at how you currently bring on a new team member. Onboarding goes beyond the necessary paperwork or an orientation. Your company’s culture includes how you work together – you need to make a short-term investment to ensure the success of your new employee.

Create a training program that includes standard operating procedures and how to use the tools available to them.

This all starts with creating detailed job descriptions, training manuals, and technical manuals. It’s also important that your new team members learn how to use the tools available to them and that they have the proper credentials. Create step-by-step tutorials or how-to documents that you can share with your new hires.

Let ABCoA help you in providing the necessary training to help your employee learn the processes within the DMS/LMS. ABCoA Deal Pack provides live in-person training, User Conferences, live virtual training, Deal Pack University, and cyclCRM University to help your new team member learn the basics of using the system.

Find training opportunities.

Familiarize your new employee with everyday tasks by including them and letting them get their hands dirty – with supervision, of course. Don’t assume that since your new employee has been in the business for a long time that they know your business. Make time for them to shadow you or a tenured employee, read over training materials, and to get familiar with the basics of their role.

Be ready to answer questions.

While some new team members avoid asking for help, you can communicate that you’re available to answer questions, which may motivate them to request assistance if they need it. Consider offering new employees a way to ask questions privately, or make it clear what times you’re usually available to answer questions.

Onboarding is one of the most overlooked points of the employee life cycle, which is mind-boggling because it’s also one of the most important. A successful onboarding program engages new employees, sets their expectations for working with your company and makes them feel you’re invested in their success. Onboarding programs must evolve to keep employees invested in their growth with you from the outset of their relationship.