By Bethany Richardson - February 26, 2021
COVID forced car dealerships to evaluate their processes for persisting through and beyond the pandemic. The big question was, “are our processes flexible and scalable enough to keep up with consumer trends?” There was a noticeable change in car buying habits and the consumer environment entirely. As a result, many processes migrated online as the preference moved toward eCommerce both for safety and convenience. An Integrated CRM and DMS is integral to being successful this year.
Success at the onset of the pandemic meant using digital tools already or embracing changes to get digital. This is because consumers are online with more information than ever available to them. Consequently, they are ready to buy and are also expected to buy more this year with our return to normalcy. As the world returns to normal, it is expected the digital trend will persist along with a surge in the auto industry (estimates of 10%). One of the biggest solutions you can have in a digital sales climate is an Integrated CRM and DMS.
Regarding the expected growth in the industry, an Integrated CRM & DMS is an essential tool to keep up. The communication between Deal Pack and cyclCRM means both systems update real time with any changes made to customer information, inventory, purchase/loan/repo information, and DP Status updates.
Most importantly, an Integrated CRM and DMS ensures no piece of information falls through the cracks. Having current and the most up to date information lets cyclCRM work around the clock for you. Setting up drips to reach out to customers at certain points in their life cycle is only effective with the correct information:
In conclusion, if analysts are correct; the digital sales trend is here to stay, and the auto industry is going to grow this year. Set your business up for success. An Integrated CRM and DMS like cyclCRM and Deal Pack provides an end-to-end solution scalable enough to handle any sales environment.
To learn more about these integrations and the digital tools to help your business succeed this year, give Support a call at 800-526-5832 or feel free to email me at email@example.com
Advanced Business Computers of America (ABCoA) develops and supports end-to-end software solutions for the subprime finance industry. Since 1983, we have helped automotive dealerships and finance companies eliminate duplication, remain compliant, and achieve success with dependable, all-in-one software and white glove service and support.
Deal Pack is a complete, all-in-one software ecosystem customizable to your exact needs and scalable to your exact size - helping improve your operations, grow your business, and solve the challenges you face. Whether you are a finance or sales company, multi-entity or publicly traded company handling BHPH or LHPH, operating or capital leases, internal or external floor-planning, retail, rentals, consumer loans, origination, or seasoned paper, Deal Pack is the dependable software for mission critical operations.
Deal Pack handles all of your business needs transparently – providing you measurable improvements and complete financial control, saving you time, increasing your bottom line, and allowing you the freedom to focus on your daily operations. Deal Pack is relied upon by thousands of customers across all 50 states in the United States and six countries around the world. Customers properly using Deal Pack have never lost an IRS audit.
To learn more about ABCoA, visit www.abcoa.com.Request a Demo