In the Buy Here Pay Here (BHPH) and Lease Here Pay Here (LHPH) industries, effective communication is essential for maintaining strong customer relationships and ensuring consistent, on-time payments. This is where the best software for BHPH LHPH used car dealerships, Deal Pack, comes into play. Deal Pack offers a premium solution by integrating a robust two-way SMS feature into its premium top rated automotive dealership management software.

Deal Pack allows dealers to streamline communication by enabling one-click text messaging to individual customers or groups. This real-time communication tool not only improves customer engagement but also automates the process of tracking interactions. Every message sent or received is automatically logged with a timestamp, making it easy to keep a detailed record of all communication, which is crucial for follow-ups or dispute resolution.

Additionally, when a customer responds to a text, Deal Pack triggers an immediate notification for the corresponding employee. This two-way SMS feature ensures that the dealership staff can quickly address customer inquiries or concerns, thereby enhancing overall customer service. The system also sends email alerts to collectors when a customer responds, allowing them to manage their duties more efficiently without having to constantly monitor the platform.

Deal Pack’s flexibility in supporting both custom text messages and pre-defined templates is an added advantage. Whether sending personalized messages or standard payment reminders, dealerships can maintain a professional yet tailored approach to customer service. This level of communication supports dealerships in managing their business effectively while developing customer satisfaction.

For customers who are automatically registered for the online portal, Deal Pack also includes a payment URL in every text message. This integration simplifies the payment process, as customers can quickly access their payment portal with a single click, facilitating timely payments and reducing administrative overhead for the dealership.

Deal Pack stands out as one of the top financial management tools for auto dealers.  Its communication features, namely two-way SMS, are notable examples of what makes Deal Pack the premier loan management software for auto finance companies. To see firsthand how Deal Pack can help you optimize both customer communication and financial operations, please call 1-800-526-5832 to schedule a demo.