Auto theft! We all think that it can't happen to us, but the reality couldn't be further from the truth. According to a recent study done by the FBI, auto theft is on the rise, leaving auto dealerships increasingly vulnerable. Nearly 41% of stolen vehicles are not returned according to....
Vehicles that have been damaged enough where the costs to repair are more than the actual cash value of the vehicle may have a salvage title. The exact criteria for a vehicle to hold a salvage title varies across states. However, the idea is the same. The title is marked....
This is probably a question that circles dealerships every so often: is there another way to offer better service to customers and help the bottom line? It’s a simple question with a simple answer, “Yes” according to some experts. A few good reasons for a service department in today’s market,....
A holdback is used by banks or finance companies that choose to hold back a certain amount when paying a sales company for taking the ownership of an installment car loan. The holdback amount reduces the proceed amount owed to the dealership selling the loan . Holdbacks are sometimes based....
As a business owner, you have so many different aspects of the business you have to think about both big and small. Everything from cash flow to employees to office supplies. It can be overwhelming if you are not prepared or if you do not have a good tracking system.....
The auto finance industry in general represents $55 billion in loans to consumers each year, according to Experian in 2012. The sub-prime market segment contributes about half of this financing and is growing each year. The profitability of these loans has provided a higher margin than non-subprime lending because of....
There used to be a philosophy that Buy Here Pay Here industry was focused on selling to customers near the dealership so that every time they get paid, they will come and make a payment on their loan. Those who live more than a 30 minute drive from the dealership....
Under Florida Statute 559.905, Auto Repair shops are required to provide customers with a written motor vehicle repair estimate if the final bill will exceed $100.00. This written estimate is to be given to the customer before any diagnostic work or repair is done. There are certain criteria that must....
Customer feedback is essential to every business. Obtaining consumer insight is an invaluable opportunity for your company to identify areas in need of improvement. This coupled with your positive responses to expressions of dissatisfaction is the recipe for a successful business. It's important to know what's going on with....
BHPH dealers need every advantage possible when they are trying to survive in an industry that is heavily regulated, lends money to high risk borrowers, and is packed with competition. This is why many BHPH dealers are starting to take advantage of telematics technology, by installing GPS tracking and/or starter-interrupt....