By Helga Buck - October 7, 2013
In order to maximize collection efforts, a company needs the best collection software available to keep customer’s information organized and up to date. Deal Pack already offers a great Collections module filled with many filtering options and convenient tools to make contacting customers quick and easy. A new innovation recently released by Deal Pack now allows the collectors to work in a shared collection queue.
With the new shared queue option, collectors can work on the same list of customers no matter where they are or which Deal Pack they are logged on to, by simply logging to a queue created by the supervisor. Once a collector has started working on an account, it is locked from access by other collectors, preventing employees from working on the same account twice. Once all the customers in a shared queue have been worked and their information updated, the queue is completed and a new one can be created. The collectors do not have the ability to create a shared queue so the supervisor can have peace of mind knowing the collectors are working on the correct customers and not skipping any accounts in the process. Now that the communication between collectors is maximized, collections can be maximized and profits increased.
If you would like more information regarding shared collections queues, give us a call today at 1-800-526-5832 and get your collectors in sync.
ABCoA is a Software-as-a-Service company dedicated to the subprime industry. Our cloud-native ecosystem handles every part of business operations - improving productivity, security and accuracy, while consolidating vendors and reducing costs.
Since 1983, ABCoA has helped buy here pay here used car dealerships and subprime finance companies eliminate duplication, remain compliant, and achieve success with complete, customer-driven software and dependable support. Customers properly using Deal Pack have never lost an IRS audit.
Recently awarded Top Online Accounting Software for Deal Pack, ABCoA continuously elevates the standard for software in the subprime industry and helps customers grow through our commitment to quality, innovation, and service. Headquartered in Jacksonville, Florida with employees across four states, we remain family-owned and operated.
To learn more about ABCoA, visit www.abcoa.com.
Request a Demo